Your store includes a floating chat icon that appears on all pages, allowing customers to easily contact the vendor. This helps improve response time and reduces cart abandonment caused by unanswered questions.

What the Floating Chat Icon Does

The floating chat button lets customers reach the vendor directly through the communication channel configured by the vendor. It remains visible across the website, making it easy for customers to ask about:

• Product details
• Order status
• Delivery timelines
• Return or refund questions
• General support issues

Supported Chat Providers

Vendors can connect the chat icon to any of the supported platforms:

• WhatsApp
• Facebook Messenger
• to
• Freshdesk
• Other supported third-party chat tools

Each provider requires its own configuration details (such as phone number, page ID, or widget script), which the vendor must enter in the admin panel.

Why Floating Chat Support Is Useful

• Faster communication → customers get instant answers
• Higher conversion → shoppers are more likely to buy when doubts are resolved
• Reduced support friction → customers contact the vendor using their preferred channel
• Builds trust → having visible, direct support increases credibility
• Lower cart abandonment → many customers drop off when they can’t clarify simple questions

Who Handles the Support?

All messages go directly to the vendor through the selected chat platform.

The platform does not handle or save or mediate any communication.