A company contains multiple settings including general details, email setup, payment options, delivery preferences and more. These will be explained step-by-step in later sections.

General settings control your domain, time zone, logos, and basic company configuration. Most of these fields are straightforward, but the domain setup requires special attention.

Custom Domain Verification Guide

You can connect your own domain to your store on SellMitra.

You only need to add one DNS record.

Important: You can connect only one domain or subdomain per store.

How Domain Connection Works (Quick Overview)

• You enter one domain or subdomain
• We verify it using a CNAME record
• We issue an SSL certificate only for that exact hostname
• Only that hostname will work

Example:

• If you connect www.example.com, then only www.example.com works
• If you connect example.com, then only example.com works

Recommended Setup

Use a subdomain like www.example.com

You can later redirect your root domain (example.com) to www.example.com using your DNS provider.

Where to Add DNS Records (DNS Provider)

You need to add the CNAME record at the place where you purchased or manage your domain. This is usually your domain provider.

If you’ve never edited DNS before, use the steps below for your provider. Below are the most common providers and where to find the DNS settings:

1. GoDaddy
• Log in to GoDaddy
• Go to My Products
• Find your domain → click DNS
• Scroll to DNS Records
• Click Add → choose CNAME
2. Hostinger
• Log in to Hostinger
• Go to Domains
• Select your domain → open DNS / Manage DNS
• Scroll to DNS Records
• Click Add Record → choose CNAME
3. Namecheap
• Log in to Namecheap
• Go to Domain List
• Click Manage next to your domain
• Open the Advanced DNS tab
• Scroll to Host Records
• Click Add New Record → choose CNAME
4. Google Domains (if still supported for you)
• Log in to Google Domains
• Select your domain
• Click DNS
• Scroll to Custom Records
• Add a CNAME record
5. Cloudflare (only if you use Cloudflare DNS)
• Log in to Cloudflare
• Open the domain
• Go to the DNS tab
• Click Add Record → choose CNAME
• Make sure the orange cloud is ON (proxied)
6. BigRock / Bluehost / Other Providers
• Look for a menu called:
• DNS Settings
• DNS Management
• Manage DNS
• Advanced DNS
• Inside that, you will see an area labeled DNS Records or Add Record.

If you don’t know where to add DNS records:

Go to the website where you bought your domain → log in → open that domain → look for “DNS” or “Manage DNS.”

Every provider names it slightly differently, but the steps are always similar.

Option 1: Connect a Subdomain (Recommended)

Example: www.example.com or store.example.com

Step 1: Choose your subdomain

Common examples:

• example.com
• example.com
• example.com

Step 2: Add a CNAME record in DNS

Log in to your domain provider like GoDaddy, Hostinger etc and add:

Do not replace “connect.onsellmitra.com”. Enter it exactly as shown.

(Replace www with your chosen subdomain if needed)

Step 3: Enter site URL in Sellmitra admin panel

Enter the full domain without http:// or https://:

www.example.com

Step 4: Verify & Connect

Once DNS propagates, click Verify button.

DNS changes usually propagate within minutes, but sometimes take up to 24 hours depending on your provider.

Result:

• Your store loads on www.example.com
• SSL is issued automatically after Site URL verification.
• Only that exact hostname is secured. Other versions (root or www) will not work unless redirected externally
• Works with all DNS providers

Option 2: Connect a Root Domain (Advanced)

Example: example.com

⚠️ Root domains cannot use standard CNAME records.

This option only works if your DNS provider supports CNAME flattening / ALIAS / ANAME.

Examples of providers that support this:

• Cloudflare
• AWS Route53
• DNSimple

Step 1: Add root CNAME (provider-specific)

Do not replace “connect.onsellmitra.com”. Enter it exactly as shown.

Step 2: Enter site URL in sellmitra

example.com

Step 3: Verify & Connect

Important limitations

• example.com will not work
• Only the root domain will load
• No automatic redirect is provided
• If verification fails, switch to Option 1 (www).

Redirecting Root → www (Recommended)

If you connect www.example.com, we strongly recommend redirecting:

example.com → https://www.example.com

This redirect cannot be done with DNS records alone.

You must use:

Your DNS provider’s URL forwarding / redirect feature or a service like Cloudflare

This redirect happens outside SellMitra.

You do not need to:

• Add A records
• Change nameservers
• Transfer your domain
• Add multiple DNS records

Only one CNAME record is required.