The platform supports multiple payment gateways. To start accepting online payments, the seller must create an account with any one of the supported payment providers.

How it works:

• The vendor chooses a payment gateway (PG) from the supported list.
• The vendor creates an account directly with that payment provider.
• The vendor enters the required credentials or API keys in the admin panel.
• Once verified, online payments become active for the store.

Important: Payment Gateway Charges

Payment gateway fees are always paid by the vendor, not the customer or platform.

This includes:

• Transaction fees
• Settlement fees
• Refund charges
• Dispute penalties (if any)

Because each payment provider has different pricing, settlement cycles, and dispute policies, vendors should compare charges and features before creating an account.

Why these matters

• PG fees impact profit margins on every order.
• Some gateways offer lower rates but longer settlement times.
• Others charge extra for international cards or wallet payments.
• Switching gateways later requires re-verification and downtime.

Payment Gateway Responsibility & Disputes

Our platform supports multiple payment gateways, but all payments are processed directly between the vendor and the payment provider they choose.

When a customer pays for an order:

• The payment gateway collects the amount
• The funds are settled straight into the vendor’s bank account
• The platform does not hold or transfer any money at any stage

Because of this setup, any issues related to payments must be handled with the payment gateway. This includes:

• Settlement delays
• Failed or stuck payments
• Chargebacks or disputes
• Refund issues
• Extra fees or deductions by the gateway

We can help confirm your configuration inside the platform, but we cannot intervene in payment disputes or settlement-related matters, since those are managed entirely by your payment gateway.

For any transaction-level concerns, please reach out to your payment gateway’s support team.

Best practice

Before selecting a gateway to integrate, Vendors should review:

• Transaction fees
• Setup requirements
• Settlement timelines
• Refund processing rules
• Support and reliability