WhatsApp settings allow your store to send important notifications to customers through WhatsApp. These messages help provide quick updates and improve customer communication.

Common use cases include:

• OTP verification
• Order confirmation
• Order updates
• Delivery notifications
• Customer alerts

Since WhatsApp has a very high open rate, it is an effective channel for sending order-related notifications and important updates.

If a WhatsApp provider is not configured, your store will not be able to send WhatsApp messages to customers.

WhatsApp Provider Configuration

To send WhatsApp messages, you need to connect a WhatsApp service provider that supports the WhatsApp Business API.

Select any available provider and enter the required credentials provided by that service.

After selecting the provider, the configuration fields specific to that provider will appear.

WhatsApp Settings Fields Explained

1. Status

Enable or disable WhatsApp messaging for your store. When enabled, the system can send WhatsApp notifications to customers.

2. Provider

Select your WhatsApp service provider from the available list. Click on the provider and enter the required details provided by that service.

3. Account SID

Your provider account identifier. Some providers refer to this as Account SID or Account ID.

4. Phone Number

The WhatsApp sending number used to deliver messages to customers. This number must usually be approved for WhatsApp Business API usage.
Example:
+91XXXXXXXXXX

5. Access Token

Authentication token provided by your WhatsApp service provider. This token allows the system to securely send messages through the provider’s API.

6. API Version (if required)

Some providers require specifying an API version when making requests.
Example:
v16.0, v17.0

7. Region (if required)

Some providers require a region parameter that indicates the server location.
Examples:
US, EU, APAC

Important Notes

Many WhatsApp providers require the following before messages can be sent:

• WhatsApp Business Account approval
• Approved message templates for automated notifications

Without approved templates, automated WhatsApp messages may not be delivered.

Best Practices

• Use a verified WhatsApp Business API number.
• Create and approve message templates for order updates, OTP, and notifications.
• Keep access tokens secure and regenerate them if compromised.
• Always send a test message after completing configuration to confirm everything is working correctly.