SMS settings are used to send messages such as:

• OTP verification
• Order updates
• Delivery notifications
• Account alerts

Important Note for India (DLT Requirement)

In India, sending transactional or promotional SMS requires DLT registration.

DLT registration must be completed through a telecom operator such as:

• Airtel
• Jio
• BSNL
• Vodafone Idea

Key points:

• DLT registration is mandatory under TRAI regulations.
• The registration typically costs approximately ₹5,000 + 18% GST per year.
• SMS charges are separate and depend on your SMS provider.
• Without DLT approval, SMS delivery will fail, even if the gateway is configured correctly.
• Complete your DLT registration and get approved sender IDs and templates before enabling SMS.

SMS Provider Configuration

Choose the SMS provider you want to use. Currently supported providers include:
• Kaleyra
• Twilio

After selecting a provider, enter the required credentials provided by that service.

1. SMS Gateway Fields Explained
1. Status

Enable or disable SMS sending for your store.

2. Provider

Select your SMS service provider.

3. Account SID

Your provider account identifier. For some providers, this is called an Account SID / Username.

4. Auth Token / Password

Authentication key, API key or password provided by your SMS provider.

5. Sender ID

The sender name or number approved during DLT registration. This appears as the sender on customer messages.

6. Phone Number

Required for providers like Twilio that use a dedicated sending number.

7. DLT Entity ID

The entity ID issued after successful DLT registration. Required for sending SMS in India.